FREE SHIPPING ON ALL ORDERS IN CANADA & USA

faq


frequently asked questions

q: can i wear my pieces in water?
a: short answer: yes! gold filled pieces are water and tarnish resistant! your pieces will last longer depending on the level of wear and care. every day exposure to water like in the shower and washing dishes is fine for your gold filled pieces. we recommend avoiding harsh chemicals such as chlorine, salt water, perfumes, lotions and soaps as they may alter the gold differently.

q: can you tell me more about what "gold filled" is?
a: gold filled behaves the same as solid gold. it is an legalized standard where 5% (1/20) of gold is bonded over a base metal. gold filled pieces are the most durable and most similar to solid gold. they are water and tarnish resistant and the most affordable option to solid gold. depending on wear and care, it could last a life time.

q: can you tell me more about what "gold vermeil' is?
a: gold vermeil refers to when gold is plated over sterling silver instead of any other base metal. gold vermeil is also a great alternative to solid gold, but since the standard of gold plating is not as strict as gold filled pieces, the gold can wear out sooner than gold filled pieces and we recommend not getting gold vermeil pieces wet, however it again depends on wear and care.

q: how do i become a stockist?
a: yes! send us a note through our Contact Form and tell us a little bit about yourself and your shop - we'll contact you in 1-2 business days!

q: do i get free shipping?
a: yes! within Canada and USA, we offer FREE SHIPPING ON ALL ORDERS. because I know from experience, the frustration on expensive shipping costs, we want to make sure you don't have to worry about it! all free shipping is UNTRACKED. options to upgrade your shipping with tracking and/or on rush is available at checkout. 

q: how long does it take to dispatch my order once I order online?
a: once your order is placed, it will be dispatched in 1-2 business days unless otherwise specified during peak times.

q: how long does shipping take?
a: if you have selected FREE SHIPPING, we ship out our items with Canada Post and usually will take 4-6 business days within Canada and 5-10 business days to USA. please note, these are estimated delivery dates and we cannot guarantee delivery due to being untracked. if you select a tracked option, you will be able to see estimated arrival times once the item has shipped. 

q: do you accept returns or exchanges?
a: currently we do not accept returns or exchanges. if you have any questions or concerns about your new piece please reach out to us via the Contact Form